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F.A.Q & Contact Information
Frequently Asked Questions
I Don't Like the Mattress I Got. What Now?
Please be aware your mattress purchase is non-refundable. However, if you determine at any time, up to 60 days after delivery, that you are not completely satisfied with your mattress, Clearance Mattress Center will allow you to exchange it for a new mattress under the following terms and conditions:
- If you wish to make an exchange, bring your receipt to our store no later than the 51st day after the original delivery date. All exchanges must be completed no later than 60 days from the original delivery date. This means that if you call us on the 51st day after delivery, you must be available to reselect a mattress and schedule the exchange and delivery within the following 9 days.
- We ask that you spend at least 30 nights getting used to your mattress before you request an exchange.
- Limit one exchange per customer purchase.
- Exchange must be for mattress of equal or higher value. A difference in lower priced models receives in-store credit.
- There is no exchange or return on boxspring/foundations.
- If a higher priced mattress or mattress set is selected, the customer pays the price difference between the original purchase price and the price of the new mattress or mattress set, plus applicable sterilization and delivery fees (if applicable) and taxes. Sterilization fee: $150
- Law tags must be attached and the merchandise must be in sanitary condition, clean, free of tears, burns and stains of any kind or we will be unable to honor a request for an exchange.
- Mattress Comfort Exchange excludes clearance items sold “as-is”, adjustable bases, pillows, furniture, mattress protectors, and other accessories.
360-Day Low Price Guarantee
Eligible items must be the same brand and model, and currently in stock at the local retail competitors’ store. Requests for price match subject to verification. The guarantee does not apply to our competitors’:
- Offers that include bundling of items (if priced individually), free items, pricing errors and mail-in offers.
- Items that are limited-quantity, out of stock, open-box, clearance, discontinued, “as-is” items, Outlet Center, and refurbished/used items.
Is mattress delivery really free?
You will not be paying any additional costs for local area delivery of your initial mattress purchase. Adjustable base, bed sets, and furniture items do not qualify for free delivery. Delivery cost of $99 minimum will be charged for re-deliveries unless otherwise noted.
What is the product warranty?
All of the bed set products we sell, unless specified otherwise, carry a 1 year limited warranty against manufacturer’s defects.
Our closeout mattresses have no manufacturer’s warranty. However, because we know the closeout mattresses are structurally just as good as new, we offer a 1-year in-store warranty unless specified otherwise.
Warranty does not apply to any condition or defect resulting from abuse, negligence, misuse, alterations, fire, improper cleaning or accidents. Excessive weight put on bunk beds, bed frames, dining chairs, sofas, and other furniture pieces will void warranty. Damage due to normal wear and tear of the product over time is not to be considered as defects. Any signs of exposure to toxic or corrosive environments, inadequate care, misuse and abuse will void warranty. Damage arising during shipment is not considered warranty defect. Warranty does not cover the cost for packing and shipping to and from the distribution center. Customer preference is not a cause for warranty concern.
Unlike many other online furniture retailers, we pride ourselves in being the point of contact for customer service. If you have a valid warranty issue within the warranty time frame, contact us directly and we will work with you to the best of our ability to resolve any questions or concerns.
Can your company remove my old mattress?
With any mattress purchase, we offer to our customers the option for our team to haul away and dispose of your existing mattress at no extra cost to you. Sanitary restrictions do exist, so each service offer needs to be arranged at time of purchase.
Can your company remove my old furniture?
With any furniture purchase, we offer to our customers the option for our team to haul away and dispose of your existing furniture for a nominal fee (to cover dump fees and labor costs). Sanitary restrictions do exist, so each service offer needs to be arranged at time of purchase.
There's a damage on a furniture item that was delivered to me. Now What?
Don’t stress! We will take care of the problem caused by freight damage if we are notified within 2 days of delivery. Furniture is usually a heavy and bulky product, so accidents do happen even when utmost care is exercised in moving the items to/from our warehouse as well as on/off trucks.
For shipping damages, errors, or missing pieces:
- All claims of shipping damage, defects, missing pieces, or incorrectly shipped merchandise must be notified to Clearance Mattress Center within 48 hours from the time the buyer received the merchandise.
- If incorrect merchandise is received, do not assemble or use the merchandise. Doing so will void exchange.
- Many products consist of individual parts that are replaceable. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement unit.
- If you decide you do not want parts or a replacement unit, you can return the item under our return policy.
- If you received a damaged product or the wrong product and we cannot solve the product issue with either a full replacement or replacement parts, we will issue a full refund of total purchase price.
I got quoted a 4-hour delivery time window. Do I need to have somebody stay here those 4 hours?
No! Our delivery team will call the phone number you provide on the receipt about 30 minutes prior to arrival, which should provide ample time for you or your agent to be present at the time of delivery. The 4-hour window is an approximate time frame that allows you and our team to schedule our day accordingly. There is no guarantee of exact arrival time because delays are almost always beyond our control.
When Will I receive my stuff?
You can expect to receive in-stock items same day, next day, or 2-day arrival. Items that are available to order (i.e. in-stock at our distributors’ warehouse, but not available at our own warehouse) will be ready for delivery to your address in 4-16 business days.
There's a damage on a mattress item that was delivered to me. Now What?
If the damage will compromise the structural integrity of the mattress, we will take back the damaged mattress and send out a replacement one as soon as possible. Customer has 48 hours from time of delivery to notify us of such damage.
For these mattresses to be considered closeouts and priced accordingly, cosmetic blemishes are expected. Cosmetic blemishes include, but are not limited to: snagged threads, cut fabric, separated seams, dusty spots, industrial machine grease smudges, etc. Mattress exchanges do not apply due to cosmetic blemishes.
What should we do before delivery?
It is your responsibility to ensure that all furniture and mattress items will fit through all doorways, up stairwells, down halls, and around corners into the desired location. If we are unable to deliver your product to the desired location, you will be charged a 20% restocking fee in accordance with our return policy. For any tight fit, the driver may request that you sign a damage waiver prior to attempting delivery. Any reimbursement for damages to exisiting walls, property, and flooring is limited to the cost of the delivery service fee.
Please notify Clearance Mattress Center of any special requirements in order to complete your delivery. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, proof of insurance for high rise and condominium buildings and service elevator reservations. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees.
You are responsible for protecting your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. We will not be responsible for damage to any floors.
Our delivery personnel are not permitted to move or set up electrical equipment.
Store Hours
Monday – Saturday: 10am – 7pm
Sunday: 12pm – 6pm
Call Or Text
Call: (135) 321-2613
Text: (135) 321-2600